In light of the tumultuous state of our economy, one of my recent posts about The Worst Company in America, once again comes to light. With the demise (and subsequent rise) of AIG, Freddie Mac, and Fannie Mae many people are left blaming the companies for the country’s economic woes. I am sure that many will view these as “bad” companies just because they failed and are earning tax payer dollars. A few months ago, consumers were asked to pick the Worst Company in America.

Even their logo was pretty bad
There many companies that deserve the dubious award for being the worst company in America, but in the end Countrywide Home Loans was awarded cursed as the worst company in the America. While consumers have voted this company as the worst company, is it just a branding problem?
It is amazing to witness how companies, which deliver great products and/or services, will be viewed in such a different light based on their branding efforts. How can Wal-Mart be one of the most successful companies in American history, but one of the most hated by consumers? Maybe Patrick Hanlon was right in Primal Branding (great book, book review coming soon), great brands simply need “non-believers” to reinforce the relevance of the belief system. I guess it is impossible for a brand to be universally loved (how many Apple haters are out there?).
When thinking about my own personal brand, the single most important part of branding building is disaster recovery, and this is where I think Countrywide Home Loans went wrong.
For more information about the Worst Company in America competition visit the people at The Consumerist. Enjoy this blast for the not so distant past!
Branding Disaster – The Worst Company in America
July 17, 2008
Have you ever dealt with a firm that you believed to be the worst company in America? In branding circles, we often cite companies that are branded well; Google, Disney, Harley-Davidson, and Nike are a few companies that may come to mind when you think of a good brand (company). What companies come to mind when you think of the worst company in America? Well, there is no need to fret as the people at The Consumerist have provided tournament to decide which company is the worst in America.
The worst companies were initially picked by the websites readers and each week the worst company advances. Similar to the NCAA’s March Madness, it started off with 64 companies (why didn’t they have the play-in?) that were assigned ranks by the number of votes they received. After many months of companies “battling” it out, four companies have risen (or fell) to the final four; Walmart, Comcast, Countrywide, and Diebold. It will be interesting to see which company will earn the title of the “Worst Company in America” (and the infamous golden “dog pile” award). One thing is for certain, each company has suffered massive branding disasters. As time progresses, it will be interesting to see which of these companies will continue to survive. Walmart has already begun the process of shedding its image with rebranding, what about the other companies?
What is the worst company in the world to you?

Posted by James Seay 

